Frequently Asked Questions

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How Can We Help You

The subscription fees for Cryotos are calculated on the basis of the number of users. The user is someone who wants to log in and access the core features of Cryotos. Users are Management, administrators, operators, technicians and supervisors.

Yes absolutely! Cryotos Pricing plans are flexible to choose. It’s your choice.

The Cryotos plans are subscription based. This ensures that you have full flexibility to select a month-to-month subscription plan or an annual subscription plan

Absolutely! If you start with Cryotos Basic and want to upgrade to Cryotos Plus or Cryotos Pro, just let us know. None of your data will be lost and the transfer will be smooth.

We believe in being versatile at Cryotos, and we will work with you to customize your kit.

The price of Cryotos will not rise for the length of your contract, but can be updated at the time of renewal.

Payments can be made in advance, on a monthly basis, in compliance with the Initial Term (First License Term) or as otherwise agreed. You are responsible for paying for all User Licenses ordered for the entire License Period, whether or not these User Licenses are actively used.

Payment is due upon receipt of the invoice.

Both software updates and enhancements will be included in your subscription fee at no extra cost. New features and functions will be rolled out to you automatically.

Yeah, please contact us or send an email to [email protected] and we'll see what we can do to make it happen.

We're trying our best to keep our clients, but some of them are cancelling. Customers are informed 30 days before their renewal date and customers have the ability to cancel their subscriptions.

We extend discounts to some non-profits.

Getting Started with Cryotos!

For new users, get started here to be set up for long term success! Congratulations on signing up for Cryotos! We're excited to provide you with a personalized on-board plan to help you and your team set up. Getting Started with Cryotos will take you through the process of setting up your Cryotos account.

Web Application:

You can access our web application from any browser to use Cryotos. This means that you can use Cryotos from any computer, whether it's a phone, tablet, or PC window. Anything running a modern browser works well with Cryotos!

iOS Mobile Application:

If you have an iOS device (iPhones, iPads, or iPod Touch) you can run Cryotos by installing our mobile apps here. Your mobile device needs to run iOS 10 or higher!

Android Mobile Application:

We additionally uphold any gadget that is running Android too. That can be downloaded here. Your gadget simply should be running Android 5.0 (Lollipop) or higher.