What changed? An "Edit" option has been introduced for the checklist in the Work Order detail page. Previously, once a work order was submitted or closed by the technician, the checklist could not be modified. Now, supervisors can review and edit the submitted checklist, including images, text inputs, number inputs, descriptions, and other details. Additionally, this functionality is configurable, and a Super Admin can control who has the permission to edit the Work Order checklist through the account settings.
Why it matters: This enhancement ensures that any incorrect or incomplete data entered by the technician can be corrected, improving the accuracy and quality of the work order records. By enabling supervisors to modify checklists even after submission, this feature minimizes errors and ensures that all relevant information is accurately captured. The configurability aspect gives Super Admins control over who can edit the checklist, offer flexibility and ensure the integrity of the process while preventing unauthorized changes. This change enhances the overall workflow, reducing the risk of miscommunication and errors.