Chemical Manufacturing Excellence with Cryotos CMMS

Client Overview

This case study features one of the leading chemical manufacturing companies in India—a technology-driven organization specializing in smart manufacturing solutions. Guided by a mission to empower manufacturers through Industry 4.0 technologies, including IoT, AI, and data analytics, the company transforms traditional manufacturing into intelligent, connected, and agile operations. Its solutions help optimize production processes, enhance efficiency, and drive sustainable growth, enabling the business to excel in a competitive global market.

Challenges Faced

Before implementing Cryotos CMMS, the company faced multiple operational hurdles, including:

  1. Inability to Track Complaints
    Lack of a systematic approach to capture and categorize complaints.
  2. Difficult Meter Reading Capture
    Manual meter reading was difficult and time-consuming, which caused the acceptable limits (thresholds) to be set too wide. This often led to equipment failures happening more frequently because issues weren't detected early enough.
  3. Unclear Breakdown Logging
    It was hard to track equipment breakdowns across different work shifts, and difficult to know which team was responsible or who had provided updates on an issue.
  4. No Feedback Monitoring
    Difficulty in tracking and understanding feedback from teams working on-site, making it hard to know what issues they faced, how they felt about processes, and where improvements were needed.
  5. Preventive Maintenance Neglected
    Preventive maintenance tasks were being done manually or not tracked properly, meaning scheduled upkeep and inspections were often missed or not recorded — leading to inefficiencies and potential equipment problems.

Cryotos CMMS Implementation

Cryotos CMMS enabled the company to overcome these challenges by digitizing and automating maintenance processes, resulting in better control and visibility across the plant.

Key Features and Benefits:

1. Simplified Complaint Tracking

Complaints are now logged easily with category-wise classification such as:

  • Breakdown
  • Daily Work
  • General Work
  • Improvement
  • Regular Work
  • Replacement

2. Efficient Meter Reading & Reporting

Daily readings from utility meters, such as water usage, are recorded digitally. These readings are then displayed using Business Intelligence (BI) tools, which create easy-to-understand graphs and reports, helping teams quickly see and analyze utility consumption patterns.

3. Shift-wise Breakdown & Task Monitoring

Daily task updates now show exactly which shift's staff completed breakdown repairs. This helps managers track employee performance and measure key productivity indicators (KPIs) more effectively.

4. Real-Time Feedback with Ratings

Site users can easily submit complaints by providing their feedback along with star ratings, helping ensure that issues are addressed quickly and effectively. Representative examples include reporting damaged equipment requiring immediate replacement, flagging documentation that needs correcting, and logging leaks detected in reactor cooling circulation lines.

5. Proactive Preventive Maintenance

Automated scheduling and real-time task tracking help avoid missing important maintenance or inspections. Technicians can update work orders while working, and managers can easily see the maintenance status using simple dashboards.

6. Daily Logs Capturing

Daily logs record machine status and shift handover details, including:

  • Raw water consumption at the ETP plant
  • Utility panel KWH readings
  • RO water plant hours (DM plant)
  • ETP outlet open/close status

7. Employee Performance Tracking

Monitoring tasks at the shift level enhances accountability by ensuring each employee is aware of their responsibilities during their shift. This also enables managers to organize and utilize their workforce more efficiently, leading to increased productivity and smoother operations.

8. Enhanced Safety Compliance

Regular preventive maintenance checks on safety equipment help maintain a safe workplace and ensure compliance with all relevant safety regulations. These checks cover health and safety devices such as body showers, eye wash stations, fire extinguishers, and Effluent Treatment Plant (ETP) water systems. Typical checks include:

  • Reactor electrical connection status
  • Oil level replenishment
  • Coupling spider tyre condition
  • Stopper assembly upgrades

9. BI Tool for Tracking Reports

Cryotos CMMS includes a powerful BI tool that automates weekly maintenance reports and sends them via email. These reports provide clear updates on pending and completed tasks, helping management quickly identify issues and prioritize actions. By turning maintenance data into easy-to-understand insights, the BI tool supports faster decision-making and improves overall operational efficiency. Dashboards track work orders, complaints, replacements, and improvements at a glance.
Workorder Workflow Summary Report
entityname total slabreached wip pending closed
Break Down Requ 62 2 1 0 59
Improvements 280 7 3 0 270
Replacement 16 1 0 0 15
Replacement
total slabreached wip pending closed rejected
18159630
Workflow Name
Complaints
total slabreached wip pending closed rejected
706050403020100
Break Down Request
Improvements
total slabreached wip pending closed rejected
300250200150100500
Workflow Name
Workorder, Complaints, Replacement & Improvements — BI Dashboard

Weekly Pending Reports

Request Id Description Workflow Name Work Request Created On Work Order Converted On
55,334 Lights at Logistics Warehouse are very low, at night its very difficult check and do the Needful. General Work May 7, 2023, 3:33 PM May 7, 2023, 4:41 PM
55,360 The AC is not working (no cooling) in the ET-PDR lab area. General Work May 9, 2023, 12:48 PM May 13, 2023, 2:32 PM
55,374 ELECTRICAL STAKER FORK IS NOT YET DOWN ONLY UP IS HAPPENING Regular work May 12, 2023, 10:18 AM May 13, 2023, 3:20 PM
55,376 mill- q type 1 showing notification inlet strainer having problem kindly do the need full Regular work May 12, 2023, 1:08 PM May 13, 2023, 3:21 PM
55,658 Production office wall mount fan is not working General Work May 16, 2023, 11:53 AM May 21, 2023, 10:53 AM
55,659 The office door is not functioning properly. Please arrange for repair/replacement." General Work May 16, 2023, 8:37 PM May 21, 2023, 10:13 AM
55,660 Their is water leakage in the PDR Lab area ( RM Storage section) which as to be fixed as early as possible. Improvements May 19, 2023, 9:38 AM May 21, 2023, 10:14 AM
55,638 STACKER NEW PLUG POINT REQUIREMENT Regular work May 19, 2023, 12:53 PM May 20, 2023, 8:43 AM
55,672 Flash point not working in QA Lab Regular work May 20, 2023, 12:04 PM May 22, 2023, 2:48 PM
Weekly Pending Reports — Cryotos CMMS

How Cryotos CMMS Tackles Daily Equipment Breakdowns


A few representative examples illustrate how Cryotos CMMS supports fast, structured resolution of equipment breakdowns:


Issue 1: Fire Alarm Panel Reset Failure


Details: The fire alarm panel fails to reset after activation, likely due to aging hardware or software issues requiring vendor intervention.

Solution: Coordinated with the vendor to repair the panel and performed a firmware update, restoring proper reset functionality.

Issue 2: Forklift Fork Backrest Carriage Slightly Bent

Details: Minor bending detected on the forklift backrest carriage, potentially compromising load stability and safety.

Solution: Repaired the carriage by hydraulic straightening, restoring its safety and functionality.

Issue 3: Compressor Overheating During Peak Operation Hours

Details: Frequent overheating observed, likely due to clogged filters and insufficient cooling.

Solution: Cleaned and replaced filters, improved ventilation, and scheduled more frequent maintenance checks to prevent recurrence.

Issue 4: Conveyor Belt Misalignment Causing Frequent Stoppages

Details: Conveyor belt was misaligned, resulting in operational delays and potential product damage.

Solution: Realigned the conveyor belt and implemented routine alignment checks within the preventive maintenance schedule.

Results

Faster Issue Resolution
Easy complaint logging and real-time feedback have improved the speed and quality of issue resolution across the plant.

Stronger Operational Control
Accurate digital meter readings and shift-wise task tracking give management full visibility into utility usage and workforce performance.

Increased Equipment Reliability
Proactive preventive maintenance has improved equipment reliability and strengthened workplace safety.

Optimized Inventory Management
Precise tracking of spare parts usage prevents shortages and reduces unnecessary stock holding.

Greater Productivity & Compliance
Real-time data visibility and employee performance monitoring give the management team the insights needed to drive productivity, maintain safety compliance, and continuously improve operations across the organization.

Conclusion

Cryotos CMMS has given the company a comprehensive solution for managing complaints, meter readings, breakdowns, feedback, and preventive maintenance. With its advanced features for digital logging, BI-driven reporting, shift-level accountability, and automated maintenance scheduling, Cryotos has enhanced the organization's operational efficiency, strengthened safety compliance, and ensured that maintenance issues are resolved quickly and reliably.

Don't Take Our Words!
Here From Our Esteemed Clients!

Gurit, supplier for composite materials, engineering services and equipment for the wind turbine | Client of Cryotos
Mr. Mohanmurali R

I recently purchased Cryotos CMMS Software for asset management needs at my organization and after a few months of testing and monitoring, I'm incredibly pleased with the results. The software is user friendly, accessible and the design is very intuitive. It covers all the aspects of managing maintenance and repair, starting from preventive maintenance and standardizing operation cycles, to scheduling and streamlining workflows. I am highly satisfied with the performance and the range of features offered by Cryotos. Highly recommendable!

Read Review in G2
Al Zain Poultry Farms LLC, leader in poultry industry offering 100% halal and hygienically packed - Client of Cryotos
Mr. Vishnu S Nair

Since we've started using Cryotos, our team has been able to stay on top of all the various SOPs. Checklists and safety procedures are now easily accessible to everyone, and we can quickly reference them whenever we need to. The software has definitely helped to improve our team's communication and efficiency. Plus, the fact that it's cloud-based means we can access it from anywhere, which is a big plus. It has been a great help in keeping everyone on the same page and up to date with the latest procedures.

Ardelisys, security system installation service - Client of Cryotos
Mr. Sathyendran R.

I am using this application right now for my service team, very good, user friendly, have lot of customisation in workflow and service reports. the team supported for initial implementation, They have good support team. Myself fully recommended this application.

Read Complete Review in G2

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