IT Asset Management and Ticketing on One Platform with Cryotos.
THE ORGANISATION
An office network that runs on its assets
This organisation runs offices across multiple cities,supported by a work-from-home model. Behind everyworkday sits a long list of physical assets: furniture andstorage, large displays and meeting-room equipment,backup power, cameras, shredders and sharedappliances, plus the IT tickets that keep peopleproductive.
When offices are spread across cities, a missing display,an unserviced air conditioner or a joiner waiting for a kitquickly becomes lost time. The admin and IT teamsneeded one place that shows what the organisation owns,where it is, who asked for what, and whether it was done.Cryotos CMMS became that place: every site's assets sitin one platform, and access is controlled by role andlocation.
Assets managed in Cryotos
Furniture & fixtures
Filing cabinets, executive and employee chairs, and workstation furniture
Displays & AV
Large-format displays, TVs, wireless presentation kits, HDMI gear and speakers
Power & comfort
UPS units with battery banks, air purifiers and air conditioners
Security & office
Cameras, paper shredders, auto dialers, trolleys and shared appliances
THE CHALLENGE
The problem Cryotos was brought in to solve
Four everyday pressures made office assets and requests hard to control across cities. Each one now has a direct answerinside Cryotos.
Before Cryotos
With Cryotos
Assets scattered across offices
Furniture, displays, UPS units and shared equipment were listed city by city, with no common tag, category or owner.
One register across every site
Each asset carries a tag or serial number, category and location, so a display or cabinet can be found in seconds.
Joiners and leavers ran on email
Joining kits, ID cards, office access and exit hand-overs depended on messages and memory.
A form for every hand-over
Joining kit, ID card, office access and exit hand-over each have their own workflow, so nothing is missed.
Requests had no owner or deadline
IT faults, furniture, stationery, courier and electrical requests arrived by chat and email.
One form per request, on a clock
Each request type routes to its team and carries a 48-hour SLA, so late responses are visible.
Moves and upkeep left no trail
Equipment moved between offices unrecorded, lost items went unreported and servicing relied on reminders.
Movement, lost items and schedules
Material movement and lost-and-found forms keep a record, and a preventive schedule covers air conditioning.
Built up in stages
The platform was not switched on and left at defaults. It grew with the organisation.
Foundation: Office locations, including a work-from-home site, and asset categories were set up. Each site'sassets were added to one register, with role-level access defined.
Everyday requests: Request workflows launched for joining kits, furniture, stationery, courier, electrical work,business cards, events and document pick-ups.
Hand-overs & access: Exit hand-over, office access, ID card, material movement, lost-and-found and meeting-roombooking forms were added, and existing forms revised.
IT ticketing: Access groups were refined over time, and in 2026 a dedicated IT ticketing form broughttechnology faults into the same platform.
What the team runs on Cryotos today
Everything the organisation needs to manage its office assets and everyday requests now sits inside one Cryotos account.
Multiple locations, one platform: Assets from every office are added to a single Cryotos account. Role-level access means requests raised at one locationare not visible to other locations, so each team sees only its own work.
A register that stays true: Furniture, displays, meeting-room AV, UPS units, cameras and shared equipment from every office are added to the sameregister, each with a tag or serial number, category and location.
Joiners, leavers and access: Joining kit, ID card, office access and exit hand-over are each a recorded form. Joiners get what they need on day one, andleavers are cleared before they go.
IT tickets and preventive care together: Technology faults are raised through a dedicated IT ticketing form with a 48-hour SLA. Air conditioning is covered by a preventivemaintenance schedule, so upkeep no longer depends on memory.
Nothing disappears unseen: Material movement and lost-and-found forms record what travels between offices or goes missing, while consumable spares areheld in a store inventory.
Workflows at a glance
1
IT ticketing
Technology faults and requests raised, routed and tracked on a 48-hour SLA.
2
Employee joining kit
Equipment, access and supplies prepared before the first day.
3
Employee exit hand-over
Assets returned and access closed out when someone leaves.
4
ID card & office access
Badges and entry rights requested and approved in one place.
5
Furniture request
New or replacement furniture requested centrally.
6
Material movement
Equipment moved between offices with a record of where it went.
7
Meeting room & events
External room bookings and event or training requests.
8
Lost & found
Missing items reported and reunited with their owners.
What the outcome looks like
Every office asset and request now follows one connected path, from the day it is asked for to the day it is returned.
Request: Need raised through the right form
Register: Asset recorded with tag, category, location
Issue: Joining kit, ID card and access handed over
Support: IT tickets and requests on a 48h clock
Move & care: Transfers and scheduled upkeep recorded
Return: Exit hand-over recovers and closes out
The benefits Cryotos delivered
1
One view across sites
Assets from every office and work-from-home location are added to a single platform, searchable by location and category.
2
Clear hand-overs
Joining kit, ID, access and exit forms leave a record of who received and returned what.
3
Location-private requests
Role-level access keeps each location’s requests visible only to that location’s team.
4
Fewer lost items
Movement and lost-and-found forms keep a trail when equipment travels or goes missing.
5
Upkeep on a schedule
Preventive maintenance for air conditioning replaces ad-hoc servicing, and can be extended to more equipment.
6
Grows with the business
New forms, like the IT ticketing workflow added in 2026, join the platform without a new system.
Why this story holds together
The point is not that a register was created. It is that everyday office life now runs through it. What began as alist of assets and a handful of request forms grew into joiner, leaver, access, movement and IT ticketingworkflows across every office. The team is still adding to it, most recently with a dedicated IT ticketing form in2026.
Then
City-by-city lists, requests by email and chat, and no trail for hand-overs.
Now
One register for every site, role-level access, and a 48-hour clock on each workflow.
Next
Wider IT asset coverage, more preventive schedules and richer dashboards.
Don't Take Our Words! Here From Our Esteemed Clients!
Mr. Mohanmurali R
I recently purchased Cryotos CMMS Software for asset management needs at my organization and after a few months of testing and monitoring, I'm incredibly pleased with the results. The software is user friendly, accessible and the design is very intuitive. It covers all the aspects of managing maintenance and repair, starting from preventive maintenance and standardizing operation cycles, to scheduling and streamlining workflows. I am highly satisfied with the performance and the range of features offered by Cryotos. Highly recommendable!
Since we've started using Cryotos, our team has been able to stay on top of all the various SOPs. Checklists and safety procedures are now easily accessible to everyone, and we can quickly reference them whenever we need to. The software has definitely helped to improve our team's communication and efficiency. Plus, the fact that it's cloud-based means we can access it from anywhere, which is a big plus. It has been a great help in keeping everyone on the same page and up to date with the latest procedures.
Mr. Sathyendran R.
I am using this application right now for my service team, very good, user friendly, have lot of customisation in workflow and service reports. the team supported for initial implementation, They have good support team. Myself fully recommended this application.
