Steelcase, a global leader in workplace furniture and solutions, operates a complex manufacturing environment spanning multiple asset categories and production lines. Faced with the growing burden of manual maintenance documentation, inconsistent breakdown analysis, and a lack of structured preventive maintenance tracking, Steelcase partnered with Cryotos CMMS to digitise and standardise their maintenance operations.
The implementation has delivered immediate, tangible results — paper-based workflows have been entirely eliminated, breakdown root-cause analysis is now systematically captured, and preventive maintenance tasks are executed and documented with full traceability. A planned expansion to include inventory management in the next six months will further consolidate Steelcase's maintenance ecosystem within the Cryotos platform.
Prior to implementing Cryotos, Steelcase's maintenance team faced persistent operational and documentation challenges:
Cryotos CMMS was deployed to address Steelcase's maintenance challenges through four core modules, with a fifth planned for activation within six months.
1. Breakdown Report Management
Breakdown reports are now raised, managed, and resolved entirely within Cryotos, replacing all paper-based formats.
The digital workflow ensures every breakdown is captured with full analytical depth:
2. Asset Management Across 5 Categories
Steelcase's diverse manufacturing equipment is registered, categorised, and tracked within Cryotos.
Each asset has a dedicated maintenance history, enabling trend analysis and lifecycle planning:
3. Scheduled Preventive Maintenance (PM)
Planned maintenance tasks are scheduled, assigned, and executed through Cryotos with a structured checklist framework. Each PM work order mandates the following verification points:
4. Customized Department-Wise Analytics Dashboard
Steelcase worked with Cryotos to build a tailored analytics dashboard that provides management and department heads with real-time visibility into maintenance performance metrics — segmented by department and tracked on a monthly basis.
The dashboard is segmented by department, allowing each production area — whether the sewing line, packaging, pneumatics, or fabric cutting — to be assessed independently.
Key dashboard capabilities include:
Since going live with Cryotos, Steelcase has achieved measurable improvements across maintenance operations:
Steelcase's Cryotos deployment follows a phased approach, ensuring operational stability before expanding scope:
The planned inventory module will enable Steelcase to track spare parts consumption, set automated reorder thresholds, and link inventory usage directly to breakdown and PM work orders — creating a fully integrated maintenance ecosystem.
Steelcase selected Cryotos as their CMMS of choice for several key reasons:
I recently purchased Cryotos CMMS Software for asset management needs at my organization and after a few months of testing and monitoring, I'm incredibly pleased with the results. The software is user friendly, accessible and the design is very intuitive. It covers all the aspects of managing maintenance and repair, starting from preventive maintenance and standardizing operation cycles, to scheduling and streamlining workflows. I am highly satisfied with the performance and the range of features offered by Cryotos. Highly recommendable!
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Since we've started using Cryotos, our team has been able to stay on top of all the various SOPs. Checklists and safety procedures are now easily accessible to everyone, and we can quickly reference them whenever we need to. The software has definitely helped to improve our team's communication and efficiency. Plus, the fact that it's cloud-based means we can access it from anywhere, which is a big plus. It has been a great help in keeping everyone on the same page and up to date with the latest procedures.
I am using this application right now for my service team, very good, user friendly, have lot of customisation in workflow and service reports. the team supported for initial implementation, They have good support team. Myself fully recommended this application.
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