UJ Hotels and Resorts - Enhancing Operations with Cryotos CMMS

Introduction

UJ Hotels and Resorts, a renowned hospitality brand based in Malaysia, has successfully implemented Cryotos CMMS to address several operational challenges, focusing on building inspections, inventory management, license renewals, and performance tracking.

Through the integration of features like expiration reminders, inventory management, and Business Intelligence (BI) dashboards, UJ Hotels and Resorts has significantly optimized its maintenance and operational workflows, ensuring enhanced service quality and compliance with regulatory standards.

Challenges Faced

Before adopting Cryotos CMMS, UJ Hotels and Resorts encountered multiple operational hurdles:

  1. Manual Expiration Management: The management of various licenses and certificates, such as fire certificates, service lift licenses, halal certificates, and more, was handled manually. This led to difficulties in tracking expiration dates, risking non-compliance with local regulations.
  2. Inventory Tracking Issues: The hotel maintain central inventory system for the group and there is no dedicated engineering store to maintain day to day consumables and other spare parts including tools and equipment which leads to stock-outs and inefficiencies in inventory management.
  3. Ticketing and Work Orders: Managing work orders across hotel rooms, including tracking the status of tickets (generated and closed), was a complex process. Without a clear system in place, the hotel faced delays in service requests and difficulty in monitoring maintenance performance.
  4. Data-Driven Decision Making: The hotel lacked a system for visualizing key performance indicators (KPIs), such as the number of tickets raised and closed per room and needed a more efficient way to analyze maintenance performance.

Cryotos CMMS Implementation

To overcome these challenges, UJ Hotels and Resorts adopted Cryotos CMMS, which provided the following solutions:

1. Expiration Reminder Menu

Automated Expiration Tracking: Cryotos CMMS introduced a powerful Expiration Reminder Menu that helps track the validity of critical business licenses and certifications, including:

  • Fire Certificate
  • Signboard License
  • Service Lift License
  • Halal Certificate
  • Regular Work
  • Hotel Business License
  • Cafe Business License

Automatic Notifications: Cryotos sends automated reminders to the maintenance team and management when any license or certificate is nearing expiration, ensuring timely renewals and avoiding compliance issues.

2. Inventory Management

Centralized Inventory Tracking:
Cryotos CMMS streamlined the inventory management process by creating a centralized digital system to manage essential hotel supplies such as:

  • LED Eye Ball Lights
  • Steel Locker Locks
  • Emergency Lights
  • LED Bulbs
  • Belting Banddo
  • Sink Traps
  • Safety Latches
  • Socket Telephones
  • Door Handles
  • Knobs

Real-Time Stock Monitoring: The system ensures that inventory levels are monitored in real time, preventing stockouts and enabling efficient ordering processes.

3. BI Tool for Checklist Dashboard:

  • Room-Wise Ticket Tracking: Cryotos CMMS includes a BI Tool integrated with a Checklist Dashboard, which tracks tickets generated and closed on a per-room basis. This provides the hotel with key insights into:
  • How many tickets are generated per room
  • How many tickets are closed
    Locations by Request
    ROOM 5313.85% ROOM 3012.56% ROOM 3022.56% ROOM 3072.56% ROOM 3132.56% ROOM 3152.56% ROOM 3312.56% ROOM 3332.56% ROOM 3472.56% ROOM 4132.56% ROOM 5042.56% ROOM 6192.56% ROOM 6232.56% ROOM 6282.56% ROOM 6352.56% ROOM 7162.56% Other57.69%
    78 TOTAL
    Location Wise Request Count
    Location NameCount
    ROOM 5313
    ROOM 3012
    ROOM 3022
    ROOM 3072
    ROOM 3132
    ROOM 3152
    ROOM 3312
    ROOM 3332
    Request Raised By Name
    Aslah75.6% Zakaria24.4%
    78 TOTAL

Performance Analysis: The dashboard helps management identify maintenance bottlenecks, measure response times, and monitor technician performance. The detailed reporting ensures that the hotel is continually improving its service standards by providing data-driven insights.

4. Service Efficiency and Compliance:

  • Work Order Management: With Cryotos, UJ Hotels now enjoys enhanced work order management capabilities. Service requests, inspections, and repairs are logged, monitored, and tracked in real time, ensuring that all maintenance activities are carried out in a timely and efficient manner.
  • Compliance Tracking: With automated expiration reminders and document management, UJ Hotels and Resorts is always up to date on required certifications, avoiding any penalties due to expired licenses.

Benefits Realized

The implementation of Cryotos CMMS has transformed UJ Hotels and Resorts’ operational processes, providing the following key benefits:

1. Streamlined License Management

  • The Expiration Reminder Menu ensures that all business-critical licenses are renewed on time, keeping the hotel compliant with industry regulations. Automated reminders minimize the risk of overlooking expiration dates.

2. Efficient Inventory Management

  • Cryotos CMMS has improved the accuracy of inventory management, ensuring that the hotel never runs out of critical spares and day to day consumables. Real-time inventory tracking allows the maintenance team to order supplies just in time, reducing overstock and preventing shortages.

3. Improved Maintenance Performance

  • The BI Tool and Checklist Dashboard have made it easier to track the number of tickets generated and closed across hotel rooms. This allows the management team to quickly identify areas needing improvement and take corrective actions promptly.

4. Cost Reduction

  • With better visibility into inventory levels, UJ Hotels and Resorts has reduced unnecessary stock purchases, cutting costs associated with overstocking. Additionally, the ability to track work order completion more effectively ensures that maintenance resources are used efficiently.

5. Enhanced Decision Making

  • With real-time data available through the BI dashboard, UJ Hotels and Resorts can make informed decisions about resource allocation, maintenance schedules, and contractor performance, leading to more effective planning and better management of resources.

Conclusion

By implementing Cryotos CMMS, UJ Hotels and Resorts has revolutionized its maintenance operations. The hotel now benefits from streamlined license tracking, efficient inventory management, and enhanced hotel’s Facilities department operation using comprehensive BI dashboards, the hotel is positioned for greater operational efficiency, compliance, and customer satisfaction.

Cryotos CMMS has proven to be an invaluable tool in UJ Hotels and Resorts’ quest for excellence in hospitality management.

Don't Take Our Words!
Here From Our Esteemed Clients!

Gurit, supplier for composite materials, engineering services and equipment for the wind turbine | Client of Cryotos
Mr. Mohanmurali R

I recently purchased Cryotos CMMS Software for asset management needs at my organization and after a few months of testing and monitoring, I'm incredibly pleased with the results. The software is user friendly, accessible and the design is very intuitive. It covers all the aspects of managing maintenance and repair, starting from preventive maintenance and standardizing operation cycles, to scheduling and streamlining workflows. I am highly satisfied with the performance and the range of features offered by Cryotos. Highly recommendable!

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Al Zain Poultry Farms LLC, leader in poultry industry offering 100% halal and hygienically packed - Client of Cryotos
Mr. Vishnu S Nair

Since we've started using Cryotos, our team has been able to stay on top of all the various SOPs. Checklists and safety procedures are now easily accessible to everyone, and we can quickly reference them whenever we need to. The software has definitely helped to improve our team's communication and efficiency. Plus, the fact that it's cloud-based means we can access it from anywhere, which is a big plus. It has been a great help in keeping everyone on the same page and up to date with the latest procedures.

Ardelisys, security system installation service - Client of Cryotos
Mr. Sathyendran R.

I am using this application right now for my service team, very good, user friendly, have lot of customisation in workflow and service reports. the team supported for initial implementation, They have good support team. Myself fully recommended this application.

Read Complete Review in G2

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