Organizations often use field service management to reduce costs and boost productivity to reach their objectives. Since field service management is for employees, it can significantly empower them and increase their productivity. With the increasing use of automation, technicians can perform better in the field by providing effective service to customers. The following tools can help employees benefit from field service management and empower them:
1. Mobile access
The mobile Field Service Management tool is accessed through a mobile device. Employees can access all the information they need about their assigned tasks, including their daily schedule, documentation, route plan, remote network measurements, instructions, etc. Once the job is complete, the customer can digitally sign off, and all the information is transferred directly to the back office.
2. Knowledge base
The field service management solution provides quick and easy access to shared knowledge. Technicians are empowered and always prepared, thanks to the knowledge base module. Even if there is a problem with location, customer, or equipment, technicians are ready because they can access graphical and written instructions.
3. Spare parts management
When a Field Service Technician arrives at a client's premises with the right equipment and parts to do the job, it leaves a positive impression on the customer. If the technician has to return to the warehouse to get the right tools, it can be frustrating for the customer and damage the organization's reputation. Field service management can help prevent this kind of inconvenience by using optimization tools to predict the nature and solution of a problem, allowing many cases to be resolved quickly and productively.
4. Training
FSM helps to ensure that employees are properly trained and have the necessary skills to perform their jobs. This training and development can help employees feel more confident in their abilities and better equipped to handle customer service challenges.
5. Customer service
As a customer service representative (CSR), it's essential to solve problems quickly and on the first attempt. Field service management allows CSRs to inform clients about which technician is expected and when in real-time. They don't have to break the connection and promise to call back later to make an appointment, which can be frustrating for the client and damage the organization's reputation.
Cryotos CMMS is a cutting-edge software application that enables field service managers to manage and empower their employees more effectively and efficiently. The software provides a centralized location for managing employee information, scheduling work assignments, and tracking work progress and completion. In addition, the software enables field managers to communicate with employees via text, email, or push notifications and provides employees with access to a mobile app that allows them to view their work assignments, track their work progress, and request time off or vacation. The software also includes features to save and access various files like SOPs that can help employees on the run. Being a mobile-based software makes Cryotos CMMS one of a kind in the field service industry.