One of the most challenging operational tasks for small field service providers is managing a team of technicians that can barely report to the office. They may still need to rely on obsolete manual methods to allocate work and track the mobile workforce, a tedious and error-prone task. Field technicians also handle emergency calls that must be prioritized over regular workflow. Poor customer service can result from miscommunication, delays, or incomplete information.
Field Service Management (FSM) can be a savior in this context. However, choosing the right tool can be challenging as there are many features, prerequisites, and software specifics before selecting the best option for your business.
Every organization is unique with unique challenges and needs. The above field service management features can help you choose the right software.