Is IoT is changing the world of Field Service Management?
Is IoT changing Field Service Management?
The field-service work has been barely changed over the years but has an important role as ever. Although there are revolutionary technologies made and through these technologies we can manage and monitor systems, there is still the need of a field technician who opts on getting their hands dirty so that they can actually fix the things.
The Field Service Management (FSM) software :
The FMS software can help one keep a track of the company’s on-field operations. The FSM can facilitate customer data portals, inventory, scheduling, automobile tracking, which is amongst all of the other activities. If you connect the FSM application to the existing ERP software, there can be successful integration and automation of the accounting, invoices, and also other internal processes so that it can give you enhanced visibility on all the field assets.
Since the advent of the internet of things (IoT), and also the automation in FSM, there has been fear with the field service technicians that if they are going to be replaced by technology. But it is quite the opposite; the IoT has a lot of potentials where it does not replace but help out the field service technicians in achieving their job.
The IoT and the sensors which are enabled by the field service management software can let one know if the asset is broken or not. Then it can automatically route into the technicians that have the expertise to the go on-site and then fix it.
The IoT benefits the on-field technicians through FSM software in the following ways:
1. The IoT benefits the Wastewater Management Workers
The life of an on-field operator for a waste management firm is not that easy. There is a need to do rounds in the hazardous conditions in order to check the flaws, checking water sample quality, clogs and also sometimes manually cleaning out the things. Although you will still need someone to fix the damage or leak, the IoT sensors can alert the operators as to what needs to be check.
2. The IoT is advantageous for the on-field gas and oil workers
The hazardous part of the on-field workers in the petroleum plants, natural gas processing plants, and chemical refineries is that of dealing with the flare stacks.
The flare stack is considered to be the gas combustion device which is used in the industrial plants which are used to burn off the extra combustible gases which are released by the pressure valves in order to avoid the over-pressurization of plant equipment.
The IoT sensors can reduce the risk of the on-field workers near the flare stacks which ensures the technicians visit on the flare stacks that are only the necessary ones.
3. The IoT can benefit the on-field healthcare professionals
The health care profession is in dire need to access the critical data on the patients in order to deliver the best possible care. With the wireless connections to the medical devices and a singular dashboard of all the related information, the nurses, patients, and doctors can benefit from the FSM software.