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In the ever-competitive hospitality industry, the variance between a single customer and a loyal and repeat customer can be reduced to one word: experience. In the case of resorts and hotels, the experience of the guest is delicate. The problem of a flickering light in the passage, the broken air conditioner, or the temporarily out-of-service pool can damage a brand image immediately. Operational excellence is no longer an objective. In an age when online reviews can either make or break a business, operational excellence is a survival need.
However, how do the state-of-the-art properties afford to keep facilities in perfect condition without spending more on the same? Automation is the solution. Through the adoption of a Computerized Maintenance Management System (CMMS), hospitality executives are shifting to proactive streams and not reactive firefighting. The following are three known methods through which a CMMS assists resorts and hotels to save a lot of money, as customer satisfaction is raised.
Reactive maintenance is the greatest expense of sinks in hospitality. It is exponentially more costly to wait until a boiler explodes or an elevator stops running than it is to do the maintenance.
How a CMMS Helps: A CMMS automates your Preventive Maintenance (PM) schedules. Rather than using manual logs or recollection, the system monitors the performance of all the assets, such as HVAC units and kitchen freezers, among others, and automatically generates work orders whenever they need a service.
The logistics of supply management in a hotel are a thin slice, as it has to deal with a lot of supplies, such as housekeeping supplies, as well as parts and supplies to maintain the hotel. Bad inventory control causes two costly issues: overstocking (squandering cash and running the risk of spoilage) or stockouts (having staff members unable to deliver their services).
How a CMMS Helps: A powerful CMMS converts your inventory into a computerized one. It monitors real-time usage patterns and can be configured to automatically make purchase orders once the stock quantity reaches a specified minimum.
Mobile assets include furniture, AV equipment, gym machines, and housekeeping carts that are in large numbers in the hotels and resorts. In the absence of a digital tracking system, these assets are likely to walk away, be misplaced, or forgotten.
How a CMMS Helps: A CMMS is used as a central database for all the physical assets in your premises. It captures the place, the condition, and the history of maintenance and the warranty of each item.
Although the terms maintenance and inventory are universal, the difference lies in the tools of their management. The off-the-shelf software is also not always able to respond to the individual 24/7 requirements of the hospitality industry.
A large number of resorts and hotels are moving to Cryotos CMMS due to its design to meet the needs and demands of contemporary guest services. Here is why it stands out:
By centralizing your operations with Cryotos, you aren't just fixing broken items; you are building a proactive, data-driven culture that prioritizes guest comfort and operational efficiency.
In the hospitality industry, a well-maintained facility is the silent ambassador of your brand. It speaks to your guests before your staff even says hello.
A CMMS is not just an upgrade of the operations; it is an investment in the happiness of your customers and the bottom line. Using the technology to manage Preventive Maintenance, Inventory, and Asset Tracking will give you the room to do what your colleagues are best at in providing an unforgettable guest experience.
Ready to transform your hotel's maintenance operations? Schedule a Demo to see how Cryotos can work for you.
